FAQ

We don't hold items over the phone or by email, because the shop is small and stock moves quickly. If you're coming in the same day, it's worth calling ahead to check something is still on the shelf. For hamper orders, we do reserve the components once you've confirmed and paid a deposit.

Yes. We accept returns within 14 days of purchase, provided the item is unused and in its original condition. Bring your receipt or proof of purchase. We don't offer refunds on gift cards or on bespoke hampers built to order, but we'll always try to find a solution if something isn't right.

For a standard hamper from current stock, two working days is usually enough. For corporate orders of six or more, we ask for at least five working days. In the run-up to Christmas (from mid-November onward), we get busy quickly, so earlier is always better.

Local delivery (within 10 miles) runs every Thursday and Saturday for a flat £4 fee. For orders further afield, we can post most items via Royal Mail tracked. Postage is calculated at the till or by email. Fragile ceramics are packed carefully but we can't guarantee against courier damage, so we always recommend local collection for those.